Booked in under 5 minutes

A customer calls your business number. Whether it's 2 PM on a Tuesday or 11 PM on a Sunday, DispatchLine answers before the second ring — no voicemail, no hold music.

Your existing phone number stays the same. We provision a DispatchLine number that your calls forward to, so callers never notice anything changed.

The AI greets the caller professionally using your business name, asks about the job, and determines urgency. It distinguishes between emergencies and routine service calls in real time.

Natural language processing means the AI understands "my pipes are frozen" as an emergency and "I want to repaint my kitchen" as a standard booking — without rigid menus or dial-1-for-plumbing.

Before offering a single time slot, the AI applies every rule you've configured — service area boundaries, emergency escalation triggers, intake questions, buffer times, and custom instructions you wrote in plain English.

If a caller mentions a keyword you flagged as an emergency, the AI escalates immediately and texts you. If they're outside your service area, it declines politely. If they need a specific intake question answered first, the AI asks it. Your business logic runs on every call without you lifting a finger.

The AI checks your live Google Calendar for open slots, respects your service hours and buffer times, and only offers times you're actually available.

No double bookings. No conflicts. The AI sees your calendar exactly as you do and follows your scheduling rules — even accounting for travel time between jobs.

The AI confirms the appointment with the caller, adds it directly to your calendar with all the job details, and sends an SMS confirmation to the customer.

The calendar event includes the caller's name, phone number, address, job description, and urgency level — everything you need to show up prepared.

You receive a notification with a summary of the call: who called, what they need, when it's booked, and a link to the full transcript and recording.

Check your dashboard for full call logs, recordings, and transcripts. Every interaction is stored so you can review your AI's performance and refine its settings.

No callbacks needed. No back-and-forth. The job is booked, the customer is confirmed, and the details are in your calendar. You just show up.

DispatchLine handles the entire intake and booking flow so you can stay focused on the work — not the phone.